OUR TESTED PROMISE
All of our products are rigorously tested and we proudly guarantee against defects in materials and craftsmanship.
Here at Pawshtails, we’re dedicated to making safe dog products. If anything is wrong with your Pawshtails product, we’ll work to make it right.
If you have received a Pawshtails item that you suspect is defective, please let us know by emailing [email protected] and include:
- Your Full Name
- Your Address
- Contact Number
- Copy of Recepit (or email confirmation with Order ID)
- Photo of the goods
Pawshtails will approve claims of product purchased from an Authorised Retailer or through pawshtails.com. The guarantee covers manufacturing and material defects only and does not include damage caused by any of the following:
- Improper use or misuse of the product
- Damage caused by chewing, cleaning, disassembly, alterations, or modifications
- Damage caused by or resulting from normal wear and tear, abuse, or fire