Shipping & Returns
Free over £59
Delivery
Where we deliver.
We ship across the UK and worldwide. Most orders go via Royal Mail. For larger orders we sometimes use DPD or Yodel and you’ll get a tracking link by email.
UK delivery options.
When you’ll get your order.
- Orders placed before 1pm Mon–Fri ship the same day.
- Orders placed after 1pm or at weekends ship the next working day.
- Climbing rope leads in custom lengths add 1–2 days as we hand-make these in our workshop.
International.
We ship worldwide via Royal Mail International Tracked. Cost and timing depend on destination, you’ll see the price at checkout. Customs and import duties (if any) are the buyer’s responsibility.
Lost or late parcels.
Royal Mail asks us to wait 7 working days before reporting a UK parcel as missing. If yours hasn’t turned up by then, drop us a line with your order number and we’ll sort it.
Returns
Our 14-day returns policy.
If you’re not 100% happy with your order, you can return it for a full refund (excluding shipping costs) within 14 days of delivery.
What you can return.
- Unused harnesses, collars, leads and standard climbing rope leads.
- Items must be unworn, unwashed, free of hair and dirt.
- Original packaging and labels intact.
What we can’t take back.
- Custom-length leads — once they’re cut, they’re yours.
- Anything obviously used or damaged.
How to return.
- Email [email protected] with your order number.
- We’ll send instructions and the return address within one working day.
- Post it back — return postage is your responsibility (we recommend tracked).
- Once it lands with us, we’ll refund within 3 working days.
Refunds.
Refunds go back to the original payment method usually within 5 working days of us receiving the item. Original shipping costs aren’t refunded.
Damaged or wrong item?
Email us a photo within 24 hours of delivery and we’ll sort a replacement or full refund.
For the formal version of this policy, see our Returns Policy. Your statutory rights under the Consumer Contracts Regulations 2013 are not affected.